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Terms & Conditions

User Agreement

By using the Urban Fresh App you accept these terms and conditions ("Agreement") and our privacy policy. This Agreement is between you and Uban Fresh (referred to in this Agreement as "we", "us" or "our"). We may change these terms at any time, and changes will be posted on the App. By continuing to use the App, you agree to be bound by the changes.


As part of the registration process on the App, Urban Fresh may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.)


Services of the App would be available to only select housing societies in Thane city of Maharashtra, India. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

Permission and App Access

Urban Fresh grants you a limited sub-permission to access and make personal use of this App and not to download or modify it, or any portion of it, except with express written consent of Urban Fresh. This permission does not include any resale or commercial use of this App or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this App or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This App or any portion of this App may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Urban Fresh. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the App or of Urban Fresh and its affiliates without express written consent.

Registration and user Requirements

You must be a registered member to make orders and access some features of the Website. You will provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current. By using the Website and its associated functionality, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.


All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Items sold, as “as per size” will be priced according to the rate per unit weight as mentioned in the description.

Order Cancellation

Users can cancel an order anytime before 4 pm IST whenever it occurs the first time after placing the order. Orders can be cancelled on the app itself. The notification for the return of transaction (if done using online payment method), will be done via email.

Returns and Refunds Policy

Any item can be returned only at the time of delivery, maybe due to lack of freshness or improper condition of the item when delivered. However, the refund will be done in the form of credit slip, which will be handed over by the delivery person. This slip can be returned during next delivery to get the amount on the slip deducting the next bill amount.

You confirm and agree

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Urban Fresh for redelivery shall be claimed from you.
2. That you will use the services provided by the App, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the App.
3. You will provide authentic and true information in all instances where such information is requested of you. Urban Fresh reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and/or other affiliated websites without prior intimation whatsoever.
4. That you are accessing the services available on this App and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.


We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Modification of Terms & Conditions of Service

Urban Fresh may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the App. You should regularly review the Terms & Conditions on the App. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this App.

Copyright and Trademark

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Urban Fresh. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this App. Access to this App does not authorize anyone to use any name, logo or mark in any manner.


This User Agreement is effective unless and until terminated by either you or Urban Fresh. You may terminate this User Agreement at any time, provided that you discontinue any further use of this App. Urban Fresh may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the App, Such termination will be without any liability to Urban Fresh. Upon any termination of the User Agreement by either you or Urban Fresh, you must promptly destroy all materials downloaded or otherwise obtained from this App, as well as all copies of such materials, whether made under the User Agreement or otherwise. Urban Fresh's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the App or affect any liability that may have arisen under the User Agreement.